How long does shipping take?
Shipping times vary depending on the seller, product, delivery location and courier service. The estimated delivery time shown during checkout or in your order information is the best guide.
How much does shipping cost?
Shipping fees depend on the product, seller, delivery location, package size and courier. Any applicable shipping charges will be displayed before you complete your order.
Do you deliver nationwide?
ISABI STORE supports delivery to locations covered by the available sellers and courier partners. Delivery availability may vary by product and location.
Can I track my order?
Yes. Where tracking is available, you can use the Order Tracking feature to monitor your shipment.
What happens if my order is delayed?
Delivery delays can occur because of courier disruptions, weather, incorrect delivery information, security situations or other unforeseen circumstances. Contact support if your order is significantly delayed.
Can I change my delivery address after ordering?
Contact support as soon as possible. Address changes may not be possible once an order has been processed or dispatched.
What happens if I miss my delivery?
The courier may attempt another delivery or contact you to arrange delivery. Additional delivery charges may apply where a failed delivery results from incorrect information or repeated unavailability.
Can I receive products from different sellers in one delivery?
Not necessarily. Products purchased from different sellers may be shipped separately because each seller may have their own inventory, location and delivery arrangements.
What payment methods can I use?
Available payment methods will be displayed during checkout. Options may vary depending on your location and the payment providers available on ISABI STORE.
Is payment on ISABI STORE secure?
We use applicable payment-processing and security measures to help protect transactions. Always make payments through the approved checkout process.
Does ISABI STORE store my card details?
Payment information may be processed by third-party payment providers. The handling of payment information is subject to the applicable provider's security and privacy practices.
Why did my payment fail?
A payment may fail because of insufficient funds, bank restrictions, incorrect payment information, network issues, payment-provider problems or security checks.
If your account was debited but the order was not confirmed, contact support with your transaction details.
I was charged but my order was not confirmed. What should I do?
Do not immediately make another payment. First check your order history and contact ISABI STORE support with your transaction information so the payment can be investigated.
Can I pay a seller directly?
For your protection, use the official ISABI STORE payment process. Avoid sending payments directly to sellers outside approved payment channels.
Are prices inclusive of delivery fees?
Not necessarily. Applicable delivery fees and other charges will be shown during the checkout process before you place your order.
Can I use a coupon with my order?
Where applicable, yes. Enter the coupon code during checkout and ensure that your order meets the coupon's conditions.
How do I place an order?
Select your preferred product, review the details, add it to your cart, proceed to checkout, provide your delivery information, select an available payment method and complete your order.
How do I know if my order was successful?
You should receive an order confirmation through the applicable ISABI STORE notification channel. You can also check your account/order history.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and access exclusive offers.
Can I cancel my order?
Cancellation depends on the order status and applicable seller/product policy. Contact support as quickly as possible if you need to cancel.
Can I modify my order after placing it?
Once an order has been processed, changes may not be possible. Contact the seller or ISABI STORE support immediately if you need to make a change.
Can I order multiple products at once?
Yes. You can add multiple products to your cart before proceeding to checkout. Products from different sellers may be processed and delivered separately.
What if the product I ordered becomes unavailable?
The seller may cancel the affected order. Where applicable, the amount paid for the unavailable product will be refunded.
I received the wrong product. What should I do?
Do not use the product. Contact the seller or ISABI STORE support promptly and provide your order information and supporting photographs where requested.
What if part of my order is missing?
Report the missing item as soon as possible. We may request photographs, packaging information and other evidence to investigate the issue.
Can I contact the seller about my order?
Where seller communication is available, you can contact the seller through the appropriate ISABI STORE channel.
What happens if I receive a damaged product?
Take photographs of the product and packaging, keep the packaging and contact support promptly. The issue may qualify for a return, replacement or refund depending on the circumstances.